Frequently Asked Questions

You have Questions. We have Answers.

How do I submit my resume to Convergys?

The best way is to search the current job openings available on our Web site. You can do this by clicking Search Jobs. You can view our openings by location, position and/or keyword search. When you see a position that matches what you are looking for, you can submit a resume by clicking the Apply to this Job Link. If you do not see a job listed that matches you may submit a resume by just creating a profile.

How do I find out about job opportunities in a specific location?

Our Search Jobs feature allows you to search for open positions by location.

Are all of your job postings listed?

Job openings are updated regularly. You may want to check back on our Web site frequently to see the new opportunities available.

How will I know if Convergys is interested in my resume?

Once we receive your resume, a member of our Human Resources team will review it. Your resume will be evaluated to see if your educational background, training, skills and interests match requirements for our positions. If there is a match, you will be contacted with information about next steps.

What are the opportunities for career development at Convergys?

At Convergys, you will have opportunities for both professional and personal development. Classroom training (during normal business hours), computer-based training modules, mentor programs, networking events, on-the-job training and workshops are provided to help you further develop your skills.

What learning opportunities exist for Convergys employees?

All employees are encouraged to have a Personal Development Plan to provide focus to their learning opportunities. An exciting new online system, the Convergys Personal Development Center, now gives employees a "one-stop shop" to manage the many development opportunities currently available.

While every department has its own parameters, there are numerous opportunities for any employee to grow. From formal mentoring to technical proficiency, from leadership development to performance management, employees are actively engaged in developing their competencies and skills.

What benefits does Convergys offer its employees?

We have a competitive array of benefits available to suit our employees' varied needs.

How long does the hiring process take?

The hiring process can vary tremendously based on position. General expectations are that most positions are filled in less than 60 days. Additional information can be provided from recruiters during the interview process.

Does Convergys help with relocation?

Please check with the Convergys Recruiter in your area.

How many interviews will I have? Who will I interview with? What are the types of interviews?

As part of the hiring process, candidates may be required to participate in several interviews. Interviews may be conducted in person or via telephone with members of the Recruiting, Training or Operations team.

What is the dress code at Convergys?

The dress code is business casual to casual, depending on the position. A recruiter can provide more information.

How often are performance appraisals done?

We believe in performance management as part of our daily routine. Additionally, formal written appraisals are completed twice a year.

Does Convergys have an internal job-posting process?

At Convergys, it's our policy to communicate job vacancies to all employees so that your can self-nominate as part of your career development process. You're encouraged to discuss your career interests with your manager prior to posting. You are also encouraged to periodically discuss your career interests and how they fit with your personal development plan with your manager.

Does Convergys support community-action programs?

Yes. The Convergys Community Action Team supports our employees' volunteer efforts around the world. Our employees nominate project ideas and then coordinate the projects with employee volunteers. Furthermore, our individual centers participate in numerous local community activities as well as supporting global initiatives.

How do you pronounce Convergys?


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